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Acceptable Usage Policy of GoodAccess VPN Services

Last updated and valid from 24 January 2022.

If you are accessing to or using the GoodAccess Cloud VPN or related services (together “Services”) as provided by GoodAccess s.r.o., a Czech company with Id. 03513386 (“GoodAccess” or “we”), you must comply with this Acceptable Usage Policy:  

  • You must not use the Services for any illegal or unethical activity or in breach of good manners and fair conduct norms. In particular, you must not use the Services in breach of intellectual property rights of other persons. You should know that copying and distributing (including uploading) of movies and pictures without obtaining a proper license is illegal in many jurisdictions.  
  • You must not use the Services for uploading, downloading or otherwise transmitting or storing any illegal content and, irrespective of whether such content is legal or illegal, you must not use the Services for transmitting or storing of:
  • ‍child pornography,
  • any content supporting or promoting racism or other discrimination, extremism or any criminal activities, including terrorism,
  • ‍malware, viruses and other malicious content,
  • any content which is harmful, threatening, abusive, harassing, defamatory, hateful or discriminatory,
  • ‍personal data or confidential information without being properly entitled to do so.
  • You must not use the Services to attack or threaten other individuals or entities whether psychologically, physically or electronically.
  • You must not use the Services for any mass emailing, bulk emailing or sending of unsolicited messages, in particular for marketing purposes.  
  • You must keep your login details for the Services confidential and secure and you must not allow any other party to use the Services with your login details.
  • If you have admin rights to the Services, you must not create User accounts without being authorized to do so by the customer (“Customer”), who is a party to the contract with us governing the Services which you administer. While creating the User account, you must comply with the Terms of Use as available from https://www.goodaccess.com/legal (“Terms”).
  • You must not resell, sublicense or otherwise allow other parties to use the Services, or offer the same, whether for fees or other consideration or without consideration, except as permitted under the Terms.
  • You must not attempt to reverse engineer any GoodAccess software provided as part of the Services or other components used therein or assist anyone else in doing so.
  • You must not excessively use the Services in a way which is detrimental to us or other Users, in particular after we notify you that a particular way of use is detrimental.


DSA Single Point of Contact

Last updated and valid from 2 August 2024.


This is a Single Point of Contact of GoodAccess s.r.o., a Czech company with Id. 03513386 (“GoodAccess” or “we”) under the Digital Services Act (“DSA”).

If you are a user of our Virtual VPN services (which is an intermediary service under the DSA), and want to contact us in relation to the DSA, please send us an email to dsa@goodaccess.com.

If you are an EU Member state authority, European Commission or Board for Digital Services intending to contact us concerning DSA, please send us an email to dsa@goodaccess.com.  

You may communicate in English or Czech.

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